Return Policy

Chelsea Blue Designs manages returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please:

Notify us within 14 days of purchase with a valid reason for return: simply changing your mind is not a valid reason nor is accepting a proof as being correct.

If your order is a custom item you will be sent a proof to approve, once approved your item will be created as per approved proof, if when you receive it there is a mistake such as a spelling mistake which was on the proof approved, there will be no returns or refunds.

We will offer to repair, replacement or refund if an item is shown to have a defect. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.

It is expected that the purchased product be returned to the seller within 10 days of notifying us. Postage for returned items is at the buyers expense unless a fault has been found Chelsea Blue Designs will reimburse reasonable postage costs.

Refunds will be processed promptly and payment made by the same method that you made payment. A store credit may also be an option. All refunds are made at the discretion of Chelsea Blue Designs.

In accordance with the Australian Consumer Protection legislation, all clients are encouraged to keep all receipts pertaining to the purchase of items from Chelsea Blue Designs.